Frequently Asked Questions
Everything you need to know about your official Cleetus McFarland gear.
How long will it take for my order to ship?
Most orders are processed within 3-5 business days. During major drop events or holidays, processing may take slightly longer due to high volume. You will receive a tracking number via email as soon as your gear leaves the shop.
What is your return policy on apparel?
We accept returns and exchanges on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Clearance items and limited edition event merch are typically final sale.
Do you ship internationally?
Yes, we ship our merchandise worldwide! International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs fees or import duties are the responsibility of the customer.
How do I know what size to order?
We provide a detailed size chart on every product page. Our tees generally have a standard athletic fit. If you prefer a baggier feel for the track, we recommend sizing up.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a fast and secure checkout.
My tracking says 'Delivered' but I haven't received my package. What should I do?
First, check with neighbors or your local post office. If it still hasn't turned up after 3 business days, please contact our support team with your order number so we can help investigate the shipment.